Terms & Conditions, Reservation Policy
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Orchid Bay Beach House Restaurant
Terms & Conditions & Reservation Policy
1. Reservations
Reservations must be made through our online reservation system.
Cancellations or date changes must be made at least 24 hours prior to your reservation time.
If The restaurant reserves the right to release unconfirmed reservations.
2. Dress Code
While we do not enforce a strict dress code, most guests choose an upscale-casual style. Proper attire is required at all times: shirts and shoes must be worn.
Proper attire is required: shirts and shoes must be worn at all times.
3. Seating Policy
Seating is prioritized by group size and reservation time and at the discretion of the restaurant.
During peak service, tables may be combined or adjusted to accommodate demand.
Reservations for parties of twelve (12) or more will be managed as an event booking and must be confirmed with our Events Team at events@orchidbaybeachhouse.com
4. Payment Policy
We accept all major credit cards (Visa, Mastercard, Discover) and cash. American Express is not accepted.
An 18% gratuity will be automatically added to all parties.
A 10% VAT and a 2% Island Enhancement tax will be applied to all food and beverage purchases.
5. Allergen Policy
We are able to accommodate most mild allergies with advance notice.
We are unable to provide a fully celiac-safe or fully vegan dining experience.
While we take great care, we cannot guarantee an allergen-free environment.
Please inform us of any allergies or dietary restrictions at the time of booking.
6. Smoking Policy
Smoking is permitted only in designated outdoor areas.
7. Pet Policy
For the comfort of all guests, pets and animals are not permitted within the restaurant.
Certified service animals are welcome in accordance with applicable law.
8. Age Restrictions
We welcome guests of all ages.
Minors must be accompanied by a responsible adult at all times.
9. Special Events
Orchid Bay Beach House is available for private events and special occasions.
Please contact Emma at events@orchidbaybeachhouse.com directly for inquiries regarding event bookings and arrangements.
10. Liability & Lost Items
Orchid Bay Beach House is not responsible for the loss, theft, or damage of guests’ personal belongings while on the premises.
Guests assume full responsibility for their own safety. While we take great care to provide a secure environment, Orchid Bay Beach House shall not be liable for any accidents, injuries, or medical issues that may occur on the property.
By visiting the restaurant, guests acknowledge and accept these terms.
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11. Terms Agreement
By making a reservation, you acknowledge and agree to these Terms & Conditions, which may be updated at any time in compliance with applicable law.
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Gift Certificate Terms:
Gift Certificate Policy
1. Non-Refundable
All Orchid Bay Beach House gift certificates are final sale. They are non-refundable and non-redeemable for cash.
2. Expiration
Gift certificates are valid for one (1) year from the date of purchase. Expired certificates will not be honored. Extensions beyond the stated validity period may be granted at the sole discretion of the restaurant.
3. Single-Use Redemption
Each gift certificate must be redeemed in one transaction. No residual value will remain once the certificate has been redeemed, even if the full value is not used. Any unused balance will not be refunded, credited, or reissued.
4. Reservation Requirement
Gift certificate holders must provide the certificate ID number at the time of booking to confirm redemption.
5. Transferability & Restrictions
Certificates are transferable and may be shared or gifted. However, they may not be valid during special events, holiday promotions, or designated blackout dates. Guests are encouraged to contact the restaurant to confirm availability.
6. Issuance & Denominations
Certificates are issued electronically in fixed denominations of $300, $350, $400, $450, or $500 USD and are delivered via email to the purchaser or recipient designated at checkout.
7. Redemption Terms
Gift certificates are redeemable exclusively at Orchid Bay Beach House Restaurant and may be applied toward food, beverage, taxes, service charges, and gratuities, unless otherwise noted. Gift certificates may not be combined with other promotional offers, discounts, or special packages. All gift certificate values are denominated in U.S. Dollars (USD).
8. Lost or Stolen Certificates
Orchid Bay Beach House is not responsible for lost, stolen, deleted, or undelivered certificates, nor for incorrect recipient information provided at the time of purchase. Certificates will not be replaced or reissued under these circumstances.
9. Policy Amendments
Orchid Bay Beach House Restaurant reserves the right to amend the terms of this policy at any time, in compliance with applicable laws. This policy and the use of gift certificates are governed by the laws of St. Kitts & Nevis.
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Contact Us
For questions or to request an extension, please contact us at:
Email: info@orchidbaybeachhouse.com
Phone: +1 (869) 762-9009
Thank you for choosing Orchid Bay Beach House Restaurant. We look forward to hosting your special experience.